PhonepayPlus, previously named ICSTIS┬áis the organisation that regulates products or services – such as competitions, TV voting, helplines, adult entertainment, downloads, new alerts or interactive games – that are charged to users’ phone bills or pre-pay accounts.

Click here for help FAQs and your complaints with telephone services


Ofcom was established as a body corporate by the Office of Communications Act 2002. Ofcom is the regulator for the UK communications industries, with responsibilities across television, radio, telecommunications and wireless communications services.

Click here for advice for consumers and on licencing

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