AI Agents that solve, execute, and close sales
Go beyond generic text answers. Give each agent precise operating instructions, native tools, and the autonomy needed to run your business 24/7.
SPECIALISTS AT YOUR SERVICE
One Customer Conversation. Multiple Specialized Agents.
A customer may inquire about products, request prices, track a shipment, and need support within the same thread. TotalChat seamlessly routes to the right specialist.
AI Sales Agent
Answers product questions, recommends catalog items, handles objections, and guides the customer toward a secure payment checkout link.
Lead Qualification Agent
Asks structured discovery questions, verifies customer budget, saves custom fields, and triggers the appropriate sales follow-up sequence.
Order Status Agent
Collects the tracking number, calls your store's live order API, explains shipping status, and escalates delayed packages automatically.
Customer Support AI Agent
Resolves inquiries from verified documentation, runs step-by-step troubleshooting, and escalates to human staff only for complex cases.
Appointment Agent
Checks live calendar availability, proposes convenient slots, and completes bookings with automated WhatsApp reminders.
Human Handover Agent
Recognizes when a conversation needs human empathy or custom negotiation, passing the chat with full history to available staff.
Demo
See how your AI handles it
Four real scenarios, one agent trained on your business.
Interactive Catalog and In-Chat Checkout
Showcase product photos, color/size variants, live inventory, and one-click payment links without leaving WhatsApp.
What the AI did
- Queried real-time store inventory
- Applied free shipping promotion
- Generated single-use secure payment link
- Created order #2084 with "Qualified Buyer" tag
Sale completed in 45 seconds
Automated Food Orders & Digital Menus
Your AI agent presents the interactive menu, customizes dishes and sides, calculates delivery fees, and sends the ticket straight to the kitchen.
What the AI did
- Processed menu customizations and modifiers
- Calculated delivery fee by postal code
- Printed kitchen order ticket automatically
- Recorded customer delivery profile
Order confirmed and sent to kitchen
Book appointments effortlessly
Checks availability, confirms, reschedules and sends automatic reminders.
What the AI did
- Checked the professional's calendar
- Booked Thursday 10:00
- Sent confirmation via WhatsApp
- Scheduled automatic reminder
Appointment confirmed
Resolve and escalate with judgment
Answers from your knowledge base and hands off to a human when needed.
What the AI did
- Searched the knowledge base
- Detected a case needing a human
- Assigned to the technical team
- Attached the conversation summary
Escalated with context
CONVERSATIONAL ENGINEERING
The 4 Core Pillars of TotalChat Agent Technology
The ultimate combination of natural dialogue, secure business data, and live execution capability.
The System Prompt: The Operational Brain
Every agent is governed by a structured system prompt where you don't just instruct how to talk, but what must happen when commercial conditions are met. Using native action triggers (type ## to insert an action), TotalChat executes internal tags, sequences, and webhooks under the hood.
- Explicit role, objectives, and operational scope boundaries.
- Progressive customer detail collection playbooks (name, email, budget).
- Automated execution rules: tag lead, assign follow-up, or call an external API.
- Strict criteria for graceful pause and handoff to human specialists.
Dynamic Multi-Source Knowledge Sets
Give every agent its own dedicated knowledge set combining multiple formats. TotalChat queries them concurrently under a strict Source of Truth principle, eliminating inaccurate hallucinations.
- Structured documents: product manuals and terms in PDF, Word, Excel, or CSV.
- Targeted web scraping: URLs filtered by class or ID selectors, excluding boilerplate.
- Live databases and catalogs: real-time inventory and price sync via REST API, SQL or Webhooks.
- Product media assets and connected third-party REST APIs for live data lookups.
Smart Multi-Agent Routing & Continuity
From the very first message to completed work: the Smart Router analyzes intent in every message and assigns the conversation to the right specialist, keeping the agent active ('sticky') with shared context.
- Continuous intent tracking even when customers change topics mid-chat.
- Full conversation history preserved smoothly across agent transitions.
- Native integration with Shopify, WooCommerce, and payment processors.
- Frictionless human handoff with zero customer repetition required.
Ready to stop losing sales to slow replies?
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